Refunds and Returns

POSTAGE

We ship using Australia Post (with tracking), and our postage takes approximately 2-3 business days for metro and 3-4 days for rural and interstate delivery.

 

RETURNS 

We want you to love shopping with us, which is why we offer a 30 day return or exchange policy.

It can take up to 7 business days for your return to arrive with us, and for us to undergo a quality check and process your refund. We will email you once we receive your item. Please allow a further 7 business days for your refund to appear in your account.

If you believe the product you received is faulty, please let us know within 30 days of receipt.  If you do not let us know within this period, we will assume that you are happy with your order and that your items are satisfactory. We will not accept any claims for fault or damage after 30 days of receipt.

All faulty items returned to us will be checked by our Quality Control Team. If it is agreed that the product is faulty or damaged, we will issue a refund of the purchase price or replacement of the item as well as the postage cost.
If you wish to return or exchange an item, you are responsible for paying the delivery charges. Please ensure that the parcel is secure and that you use a postal service that insures for the value of the items that you are posting and that offers tracking options. We are not responsible for any return that is lost in transit.

THE FINE PRINT

• Products can only be returned within 30 days of receipt
• Products must be unworn, unwashed unstained and unperfumed
• Products must have all swing tags still attached
• We do not accept returns or exchanges on sale or change of mind items
• We do not offer free returns – you must cover the cost of postage yourself.

 

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